Last updated: October 15, 2026
At Gordongift, customer satisfaction is important to us. We accept returns and exchanges within 14 days of delivery.
Returns or replacements are accepted only if:
Contact us at support@gordongift.com within 14 days of delivery with your order number and clear photos of the issue. Our team will review your request and send you the next steps.
For defective, damaged or incorrect items, we cover the return or replacement costs.
For all other return requests, customers are responsible for the return shipping costs.
Once the returned item is received and inspected, approved refunds are issued to the original payment method. Please allow 7 business days for the refund to appear, depending on your bank or card issuer.
If you have any questions, please contact our customer support team.
Gordongift (a brand of CROCHETIQUE LIMITED)
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central, Hong Kong
Phone: (312) 286-9149
Email: support@gordongift.com
Customer support hours: Monday to Friday, 9:00 AM to 5:00 PM EST. Saturday and Sunday: closed.
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